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eCommerce Consultancy

eCommerce Consultancy That Drives Revenue Growth, Not Just Recommendations

Growing an eCommerce business is genuinely complex and the decisions that shape your trajectory are rarely straightforward. Platform choices, marketing strategy, technology investment: get them right and growth compounds. Get them wrong and they can cost you years of momentum.

At eComOne, we’re an eCommerce consultancy UK businesses trust for strategic growth planning. As a B Corp certified agency and Shopify Plus Partner with over 17 years of experience, we’ve helped brands scale from £3M to £30M+ turnover. Our founder Richard Hill built and scaled his own multi-million pound eCommerce business before starting eComOne. When we talk about margin pressure, stock management and the decisions that shape long-term growth, we’re speaking from experience rather than assumption.

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What Is eCommerce Consultancy?

eCommerce consultancy is strategic advisory and practical guidance that helps online retailers identify growth constraints, make better technology and marketing decisions and build roadmaps they can actually execute.

The key word here is practical. Good eCommerce consultancy doesn’t produce strategy documents that sit on a shelf. It identifies what’s specifically holding your business back and gives you a clear, prioritised plan for addressing it: whether that’s replatforming, conversion rate optimisation, marketing strategy or something else entirely.

We get it. Scaling an eCommerce store is hard. There are so many channels and so many tactics. But, what actually delivers the most impact? It’s different for every business and that’s why we offer a Growth Mapping Session. It’s an opportunity for you to sit down with our experts and find out what actions will generate profit. Interested? Contact us to find out more.

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What Our eCommerce Consultancy Services Cover

Strategic reviews and growth roadmaps

Our team takes a thorough look at where your business is now, where the real growth opportunities are and what to tackle first. Every roadmap comes with defined success measures, not vague recommendations.

Replatforming consultancy

Choosing the wrong platform is one of the most expensive mistakes an eCommerce business can make. We help you evaluate your options, capture requirements properly and manage the process so the important details don’t get missed.

Conversion rate optimisation

If your traffic is strong but your conversion rate isn’t, the problem is usually somewhere in the customer journey. We identify where and give you a prioritised plan to fix it.

eCommerce marketing consultancy

We help you build a marketing strategy that’s aligned with your commercial objectives. SEO, PPC, email and customer retention work as a combined system rather than a collection of disconnected activities.

Agency selection and RFP management

Finding the right implementation partner is harder than it sounds. We help you run a proper process, write briefs, evaluate proposals and make sure you end up with an agency that’s genuinely right for your business.

Training and team development

We build internal capability alongside delivering strategy, so your team grows stronger and more self-sufficient over time.

Why Do eCommerce Businesses Need Consultancy Services?

When you’re running the operation day to day, your own blind spots are the hardest ones to see. An independent consultant brings an outside view that’s free from internal politics, assumptions and the kind of familiarity that stops you questioning things that should probably be questioned.

Wrong platform decisions are expensive in ways that go beyond the migration cost, potentially slowing everything down for years. We help you choose the right technology for where your business is heading, not just where it is now.

We’ve worked across hundreds of eCommerce businesses. That means the mistakes you might spend years learning the hard way, we’ve already seen and know how to avoid. Experience like that is genuinely hard to put a price on.

Every project starts with clear goals and success measures. You get a senior partner helping you prioritise investment and navigate complexity, not a junior consultant running a framework and writing it up.

Most eCommerce businesses have gaps in specialist areas like CRO, technical performance or multi-channel strategy. Consultancy fills those gaps immediately while building your internal team’s capability over time.

A strategy that never gets executed is just an expensive document. We stay involved through implementation, work alongside your team and make sure recommendations actually translate into results rather than getting lost between the boardroom and the dev backlog.

We've actually run an eCommerce business.

Our founder built his own operation to multi-million pound revenue before starting eComOne. That’s a meaningfully different starting point to consultants who’ve only ever sat on the advisory side of the table.

Deep platform knowledge across the stack.

As Shopify Plus Partners with hands-on experience across BigCommerce, Adobe Commerce and Magento, we give you genuine technical input on platform decisions rather than a comparison matrix pulled from a vendor’s website.

We don't disappear after the strategy session.

Ongoing support through implementation is part of how we work. Problems get solved as they come up rather than getting handed back to your team with a shrug.

Results over activity.

Every engagement has clear success metrics from the start: revenue growth, conversion rate improvements and return on investment. We’re not interested in reporting on effort.

Ready to discuss eCommerce Consultancy?

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Case Studies

Our Work

Safelincs

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£276K

Increase in Revenue

Waldeck Consulting

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220%

Increase In Conversions

BushWear

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£2M+

Revenue generated from Ads

Shopify SEO

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Email Marketing

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Paid Search

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Frequently Asked Questions About eCommerce Consultancy

eCommerce consultancy focuses on independent strategy, planning and expert guidance. Agencies execute the implementation: design, development and marketing. We offer both, and often work alongside implementation agencies providing the strategic direction they execute against.

Yes, but it’s not a reflection on your team. Independent external perspective and specialist expertise in areas like replatforming or conversion rate optimisation adds value even for strong internal teams. It’s complementary, not a replacement.

We’re Shopify Plus Partners with deep Shopify expertise, and we work extensively across BigCommerce, Adobe Commerce and Magento. We’ll recommend what’s right for your situation rather than defaulting to what we know best.

Both. Some clients want a standalone strategic review; others want a longer-term partner involved through implementation. We’re comfortable with either and will tell you honestly which approach makes more sense for where you are.

Through the metrics that matter to your business: revenue growth, conversion rate improvements, customer acquisition cost reduction and return on investment. Every engagement has clear success measures established at the start.

Yes. We help businesses run proper agency selection processes, writing briefs, managing RFPs and evaluating proposals. We’ve seen enough agencies at work to know what good looks like and what to watch out for.

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