Question 1

What types of eCommerce businesses does eComOne work with?

Accepted Answer

We work with established UK eCommerce brands typically turning over £3M or more per year. Our clients span a wide range of industries including fashion, health and beauty, automotive parts, home and garden, outdoor and leisure, and B2B eCommerce. Whether you sell on Shopify, BigCommerce, Magento, or WooCommerce, our strategies are platform-agnostic and tailored to your specific market.

Question 2

What makes eComOne different from other digital marketing agencies?

Accepted Answer

We focus exclusively on eCommerce. Unlike generalist agencies, every member of our team specialises in growing online stores. We are a Google Premier Partner, placing us in the top 3% of Google Ads agencies in the UK. We are also B Corp certified, a Shopify Partner, and winners of Best eCommerce Team at the eCommerce Awards. Our sole focus on acquisition and retention marketing for eCommerce means deeper expertise and better results for your store.

Question 3

Do you offer Google Shopping and Performance Max management?

Accepted Answer

Yes. Google Shopping and Performance Max campaigns are a core part of our PPC service. As a Google Premier Partner, we have direct access to Google's support teams, beta features, and advanced training. We manage product feeds, optimise bidding strategies, and continuously test ad creatives to maximise your return on ad spend (ROAS) across Shopping, Search, Display, and Performance Max campaigns.

Question 4

What is Customer Value Optimisation (CVO) and why does it matter?

Accepted Answer

Customer Value Optimisation is our retention marketing service focused on increasing the lifetime value of your existing customers. It includes personalised email marketing, SMS campaigns, loyalty programmes, and customer segmentation. Acquiring a new customer can cost five times more than retaining an existing one, so CVO is essential for sustainable, profitable growth. We work with platforms such as Klaviyo to deliver automated, data-driven campaigns that keep your customers coming back.

Question 5

How much does it cost to work with eComOne?

Accepted Answer

Our monthly retainers vary depending on the scope of services and the size of your business. We work with eCommerce brands that are serious about growth and looking for a strategic partnership rather than a one-off project. The best way to find out how we can help and what the investment looks like is to book a free discovery call with our team, where we can discuss your goals, challenges, and budget.

Question 6

Can you help with both customer acquisition and retention?

Accepted Answer

Absolutely. We specialise in both sides of the eCommerce growth equation. Our acquisition services include SEO, Google Ads, Social Ads, and Digital PR to drive new customers to your store. Our retention services, through CVO, focus on email marketing, SMS, and loyalty strategies to increase repeat purchases and customer lifetime value. Most of our clients use a combination of both to achieve sustainable, long-term growth.

Question 7

What reporting and communication can I expect?

Accepted Answer

Every client has a dedicated Account Manager who serves as your main point of contact. You will receive monthly performance reports covering all active channels, along with regular strategy calls to review progress and plan next steps. We believe in full transparency, so you will always have clear visibility of what we are doing, why we are doing it, and how it is performing against your KPIs.

Question 8

Do you work with Shopify and BigCommerce stores?

Accepted Answer

Yes. We are an official Shopify Partner and BigCommerce Partner, and we have extensive experience working with both platforms. Our team understands the technical nuances of each platform, from structured data and site speed to product feed optimisation and app integrations. Whether you are on Shopify, Shopify Plus, BigCommerce, WooCommerce, or Magento, we can help you grow.

Question 9

How do I get started with eComOne?

Accepted Answer

The first step is to book a free discovery call with our team. During this call, we will learn about your business, your goals, and the challenges you are facing. From there, we will put together a tailored strategy recommendation outlining how we can help you scale. There is no obligation, and it is a great opportunity to see if we are the right fit for your brand. You can book a call directly at ecomone.com/contact or call us on 01522 437111.

Question 10

What industries does eComOne have experience in?

Accepted Answer

We have worked with eCommerce brands across a wide range of sectors including automotive parts, home and garden, health and beauty, fashion, outdoor and leisure, food and drink, industrial supplies, and B2B distribution. Our experience across these industries means we understand different buying cycles, seasonal patterns, and competitive landscapes, which helps us build more effective strategies from day one.

Live & Uncut: Search is a System

What Your Business Can Do To Achieve B-Corp Certification

Scale your eCommerce brand faster.

We grow £3M+ brands with performance marketing.

What are you struggling with?

SEO

Get your products seen everywhere your customers search.

Safelincs

PPC

Strategic advertising that turns attention into real growth.

BushWear

We build brand visibility across every searchable platform, so eCommerce brands sell more, spend smarter and scale with confidence. Our award winning performance services see success with Shopify, Magento, Commerce and Custom builds.

Case Studies

21%

Increase in organic revenue from product pages

Rimmer Bros

52%

Increase In Organic Revenue

Locks Direct

32%

Increase in organic revenue

Rackzone

Heinnie Haynes

32.9%

Revenue growth

Safelincs

2K+

AI Citations

BushWear

£2M+

Revenue generated from Ads

Heinnie Haynes

511%

Ads growth

Obam Stairlifts

280%

Increase in conversions

Splash About

11%

Increase in organic revenue